Have you found a bug or problem with the new site?

Discussion in 'Site Support' started by Zeras, Dec 28, 2017.

  1. Zeras

    Zeras Administrator Staff Member

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    Please post any bugs or problems you encounter on the new site here.
     
  2. edison01se

    edison01se Legacy Member

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    I can't logout from the site. Get a 502 bad gateway error.
     
  3. Zeras

    Zeras Administrator Staff Member

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    It may have something to do with the switch from non-SSL (old site) to the SSL (new site). I have tested the process and it seems to be working fine.

    I created a script to delete all cookies from the site.
    https://officialpsds.com/_deletecookies

    Try that and see if it logs you out. If it does not, then you may have to do it manually in your browser.
     
  4. avalonity

    avalonity Legacy Member

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    I am getting a message which says that i have reached my download limit. I have only tried to download one item. Could you please provide an explanation? And how do i know when the download ban has been lifted? Also when uploading i realize that there isnt a size limit stated. Please respond, there is a psd that i need to download.
     
  5. Zeras

    Zeras Administrator Staff Member

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    There are download limits in place that vary for non-logged in members versus logged-in members, but they are more than reasonable for most people. Just wait a little while and try again.
     
  6. anthonycalixto

    anthonycalixto New Member

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    Yes, when logged in, when I go to a psd it says submitted by my username instead of the username of the person who actually submitted the psd.
     
    Zeras likes this.
  7. Zeras

    Zeras Administrator Staff Member

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    It's just a display error I am sure and an easy fix. I will see if I can locate it.

    Thank you for letting me know about it!
     
  8. Zeras

    Zeras Administrator Staff Member

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    It should be fixed now!
     
  9. anthonycalixto

    anthonycalixto New Member

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    Fixed!
     
    Zeras likes this.
  10. Kingindesigns

    Kingindesigns Legacy Member

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    When downloading PSD files on MAC runing OSX High Sierra my downloads get stuck half way. PSD Wont download fully for me.
     
  11. Zeras

    Zeras Administrator Staff Member

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    I will look into it, but everything seems to be working fine based on the download logs.
     
  12. PERSIAMOON

    PERSIAMOON New Member

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    I'm having the same issue as @Kingindesigns. But it's on MAC OS X Sierra.
     
  13. overide02

    overide02 New Member

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    My downloads only seem to partially finish...always seem to stop the download @ 75% of the download...I can't get a full download of PSD's...But the PNG's seem to do fine...
     
  14. Zeras

    Zeras Administrator Staff Member

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    It would help if you could tell me the OS and the web browser you are using.

    I have not had any issues on Mac or Windows with Chrome or Firefox, but Safari seems to fail quite often with "The network connection was lost" and there are a lot of other people reporting the same issues with Safari throughout the internet, not just with OP.
     
  15. Zeras

    Zeras Administrator Staff Member

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    I believe I have located and resolved the download issues for Safari browsers. Please try again and let me know if it works now.
     
  16. anthonycalixto

    anthonycalixto New Member

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    It's taking long to download images, I have super-fast internet so I know that's not the problem, it's ever since the new site was launched, downloads finish but even images less than 1mb take long to download
     
  17. vortex507

    vortex507 Legacy Member

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    It happens to me, quite often. I'm using Microsoft Edge + W10!
     
  18. overide02

    overide02 New Member

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    well, I have tried Microsoft Edge, Chrome and Firefox with it's memory hogging, and all of them seem to start the downloads, and just freeze or stop downloading @ around 74% of the
    download...making the download no use...And to top it all, if you try to re-download that same PSD...it then says, you can't download this twice...help?
     
  19. overide02

    overide02 New Member

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    oh I forgot to tell you the operating system I have, Windows 10 Home and Windows 10 Pro...
     
  20. Zeras

    Zeras Administrator Staff Member

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    The previous problem was specific to a bug in Safari itself, but I was able to create a work-around for it.

    I have tested with Firefox and Chrome on Windows and Chrome and Safari on MacOS and all test downloads completed fine for me. I tested both logged in and not logged in (slower transfer speeds) and everything worked fine for those browsers.

    I did encounter a few issues with Microsoft Edge browser, but there's not much I can do about that for now.